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Contact

Contact

 

Please have your contract in hand when you make inquiries.

Inquiries about your current loan or lease contract
 
(Balance inquiries, lump-sum repayments, account changes, address changes, etc.)

Customers whose account transfer date is on the 26th or whose contract number starts with "01" or "1”

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Volkswagen Financial Services
Customer Center

0120-241-562
Weekdays 9:30~20:00
Saturday, Sunday, Holidays 10:00~20:00

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Audi Financial Services 
Customer Center

0120-490-369
Weekdays 9:30~20:00
Saturday, Sunday, Holidays 10:00~20:00

Customers whose account transfer date is on the 27th or whose contract number starts with "08" or "8”

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Volkswagen Financial Services 
Support Center

0120-003-822
Weekdays 9:30~21:00
Saturday, Sunday, Holidays 10:00~21:00

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Audi Financial Services 
Support Center

0120-666-755
Weekdays 9:30~21:00
Saturday, Sunday, Holidays 10:00~21:00

Bentley Financial Services

Lamborghini Financial Services

Ducati Financial Services

Inquiries Regarding Vehicle

Please call free dial number below

Volkswagen
0120-993-199
Audi 0120-598-106
Bentley 0120-977-797
Lamborghini 0120-988-889
Ducati 0120-030-292

Inquiries about vehicle name change procedures and finance products

① Inquiries regarding account or address changes, confirmation of remaining balance, lump-sum repayment, debit, examination, billing, etc.
② Inquiries about vehicles and requests for catalogs
③ Inquiries regarding termination of ownership ※We will connect you to our outsourced registration management network. 
④ Inquiries about Volkswagen Card and Audi Ambassador Card
⑤ Inquiries about Volkswagen Car Insurance Plus and Audi Car Insurance Premium
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Volkswagen Financial Services

0120-411-962
Weekdays 9:30~17:30

Inquiries Regarding Customer Portal

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Customer Portal Inquiries

0570-783-930
Weekdays 10:00~18:00