Contact

Contact

 

Please have your contract in hand when you make inquiries.

Inquiries about your current loan or lease contract
 
(Balance inquiries, lump-sum repayments, account changes, address changes, etc.)

Customers whose account transfer date is on the 26th or whose contract number starts with "01" or "1”

Volkswagen Financial Services
Customer Center

0120-241-562
Weekdays 9：30～20：00
Saturday, Sunday, Holidays 10：00～20：00

Audi Financial Services 
Customer Center

0120-490-369
Weekdays 9：30～20：00
Saturday, Sunday, Holidays 10：00～20：00

Customers whose account transfer date is on the 27th or whose contract number starts with "08" or "8”

Volkswagen Financial Services 
Support Center

0120-003-822
Weekdays 9：30～21：00
Saturday, Sunday, Holidays 10：00～21：00

Audi Financial Services 
Support Center

0120-666-755
Weekdays 9：30～21：00
Saturday, Sunday, Holidays 10：00～21：00

Bentley Financial Services

Lamborghini Financial Services

Ducati Financial Services

Inquiries Regarding Vehicle

Please call free dial number below

Volkswagen
0120-993-199
Audi0120-598-106
Bentley0120-977-797
Lamborghini0120-988-889
Ducati0120-030-292

Inquiries about vehicle name change procedures and finance products

① Inquiries regarding account or address changes, confirmation of remaining balance, lump-sum repayment, debit, examination, billing, etc.
② Inquiries about vehicles and requests for catalogs
③ Inquiries regarding termination of ownership ※We will connect you to our outsourced registration management network. 
④ Inquiries about Volkswagen Card and Audi Ambassador Card
⑤ Inquiries about Volkswagen Car Insurance Plus and Audi Car Insurance Premium
Volkswagen Financial Services

0120-411-962
Weekdays 9：30～17：30

Inquiries Regarding Customer Portal

Customer Portal Inquiries

0570-783-930
Weekdays 10：00～18：00