Customer Portal is a service for customers to manage your contract information more conveniently and smartly.
The Customer Portal is a service only for VW/Audi owners.
What is the Customer Portal?
Check Your Contract Information
You can check your contract details online anytime, anywhere.
Available 24 hours a day
The Customer Portal is available 24 hours a day, 7 days a week, 365 days a year, at your convenience.
Paperless and Environmentally Friendly
The ability to check contracts online eliminates the waste of paper printing and reduces the environmental impact.
Easy Access to the Latest Information
You can check the latest campaign information.
Log In Steps
STEP1
Create an account by e-mail
STEP2
Confirm your identity by SMS
Complete
Start Using
List of Functions
Checking Your Contract Information
You can check your contract start and expiration dates, balance, next withdrawal amount, and final payment amount. In addition to the finance contract information, you can also check your vehicle information, insurance products and other contract details.
Requesting for Documents and Information Changes
You can request documents and changes to your information on current finance plan online.
Verifying Finance Contract Information
Confirmation of Insurance Policy and Warranty Details
Change of Address and Contact Information
Download Car Purchase Memo
Register My Dealer
FAQ
Click here to use the Customer Portal
Frequently Asked Questions
What is the Customer Portal?
The Customer Portal is a secure website for managing your information by yourself.
It enables you to check your contract details, vehicle information, insurance and warranty information, quotations, and payment balances anytime, anywhere from your PC or smartphone. The portal also provides campaign information.
How do I access the Customer Portal?
First enter your e-mail address and password to create an account from the registration page, and then login by entering your name, phone number, and date of birth.
We have an SMS verification process to confirm your identity.
In this process, please enter the contractor's information. If you do not have a contract, please enter the information you provided to the dealer at the showroom.
Can I use the service from my smartphone or tablet?
Yes, you can use the service not only from your PC but also from various mobile devices.
However, it is not available for feature phones (cell phones).
I registered as a member, but I haven't received any e-mails.
It is possible that you are unable to receive our e-mails due to your e-mail reception settings. Please check your e-mail reception settings once more.
If there is no problem with your e-mail settings, it may be possible that you entered wrong e-mail address. In that case, please register once again.
How can I unsubscribe?
After logging in, please go to "Customer Information" to unsubscribe.
I can't log in with my registered ID and password.
There may be an error in your input. If you are still unable to log in, please reset your password from the "Forgot your password?” on the login page.
What should I do if I forget my password?
Click on "Forgot your password?” on the login page. You can reset your password.
Can I change my password?
You can change your password from the "Forgot your password?" on the login page.
What can I confirm in the Customer Portal?
You can check the outstanding balance, vehicle information, insurance products and other contract details. You can also store important documents such as quotations.
There is an error in the contract information.
Please contact us at 0570-783-930 so that we can check your status.
Contact us
If you have any other questions about the Customer Portal, please contact us at 0570-783-930.